Bigelow works to design, assess, and strengthen human services programs and systems in a variety of areas. He is currently contributing to tests of self-sufficiency interventions among households receiving federal housing subsidies (the Rent Reform Demonstration and Jobs-Plus), an evaluation of expanded employment services (Supplemental Nutrition Assistance Program (SNAP) Employment and Training Evaluation), and the design and evaluation of behaviorally informed processes in child welfare settings (BIAS-Next Generation). His work encompasses long-run capacity building, business process redesign, qualitative research, and project management. Before joining MDRC, Bigelow worked in program management roles at workforce development and housing finance agencies in New York City. He holds a master’s degree in public policy analysis from New York University’s Robert F. Wagner Graduate School of Public Service and a BA in classical studies from Duke University.