InPractice: Lessons for and from Practitioners

November 2019
Ilana Brody

Last month’s post, “Show, Don’t Tell, Part 1,” explored the idea that program design is not neutral: the way staff organize office space, service flows, intake forms, and other processes influences participants’ decisions, and program outcomes. This post shows how intentional changes to procedures – through outreach, the flow of services, and staff-client interactions – help staff and participants reach their goals.

May 2019
Jennifer Miller Gaubert

In an earlier post, Setting Strong Benchmarks, we explored key questions for program administrators as they measure progress toward their goals. In this post, we look at the nuts and bolts of establishing the enrollment benchmarks that help programs reach their intended population.

Our partnerships in the Supporting Healthy Marriage (SHM) project illustrate how a simple calculation can break down broad enrollment targets into discrete and manageable goals that reflect a program’s specific needs.