In many human services programs, enrollees must make a series of decisions and take a number of active steps in order to access a benefit.
Many noncustodial parents do not pay their full child support obligations and therefore accumulate child support debt. At the same time, many children receiving child support assistance have little or no savings to help pay for their higher education.
Nudges to Increase Customer Engagement (NICE) in Child Support Programs was an effort to use insights from behavioral science to increase noncustodial parents’ engagement in an administrative process for establishing their child support orders and to improve ongoing communication between the child support program and its clients.
Behavioral science sheds light on human decision-making and behavior to better understand why people make the choices that they do. Designers of social services often expect that clients will understand their many choices and obligations, respond appropriately to notices, recognize the benefits of supportive services, and diligently follow through.
Using Behavioral Insights to Encourage People to Participate
Several low-cost behavioral messaging interventions boosted participant attendance at an optional informational meeting for Paycheck Plus, an earnings supplement program in New York City. This test is part of the Behavioral Interventions to Advance Self-Sufficiency project, sponsored by the federal Administration for Children and Families.
Using Behavioral Economics to Increase Child Support Payments
A low-cost behavioral intervention produced a modest increase in the number of parents in Franklin County, Ohio, who made at least one child support payment over four months. This test is part of the Behavioral Interventions to Advance Self-Sufficiency project, sponsored by the federal Administration for Children and Families.
Using Behavioral Economics to Help Incarcerated Parents Apply for Child Support Order Modifications
A low-cost behavioral intervention increased by 11 percentage points the proportion of incarcerated noncustodial parents in Texas who applied for modifications to reduce the amount of their child support orders. This test is part of the Behavioral Interventions to Advance Self-Sufficiency project, sponsored by the federal Administration for Children and Families.
Designing Innovative Solutions for Programs Supported by the Administration for Children and Families
This report describes three sites in the Behavioral Interventions to Advance Self-Sufficiency project, which applies tools from behavioral economics to improve the well-being of low-income individuals and families — the Texas Office of the Attorney General’s Child Support Division, the Illinois Department of Human Services, and the National Domestic Violence Hotline.
Many social programs are designed in such a way that individuals must make active decisions and go through a series of steps in order to benefit from them. They must decide which programs to apply to or participate in, complete forms, attend meetings, show proof of eligibility, and arrange travel and child care.