North Carolina


Findings and Lessons from Three Colleges’ Efforts to Build on the iPASS Initiative

December, 2020
Cynthia Miller, Benjamin Cohen, Edith Yang, Lauren Pellegrino

The iPASS initiative aims to helps colleges use technology-based advising practices to improve students’ academic performance and college completion rates. This report describes how three schools used enhanced iPASS services in an effort to strengthen and reform their existing advising practices, including the standard version of iPASS.

Issue Focus

Research-Based Advice for Community College Administrators

December, 2020

Two decades of MDRC research shows that a holistic counseling strategy that reduces adviser caseloads and offers students more frequent, comprehensive guidance can help them address both academic and personal issues and improve college outcomes. This paper provides lessons for higher education professionals interested in implementing this approach.


Lessons from Two Decades of Research and Technical Assistance

November, 2020

Colleges support students with academic and other types of advising, counseling, or coaching. Some schools enhance those services by reducing adviser caseloads and providing more comprehensive, frequent guidance, which can improve students’ semester-to-semester retention and average credits earned. This brief describes important lessons on designing and implementing those services.

Issue Focus

How Place-Based Employment Programs like Jobs Plus Can Help During the COVID-19 Pandemic

July, 2020

Employment programs situated within public housing developments are facing multiple challenges due to the COVID-19 pandemic. With routine operations disrupted by shelter-in-place orders, programs like Jobs Plus can find creative ways to keep their doors open and their clients engaged.


Ongoing Implementation Experiences

November, 2019
Nandita Verma, Betsy L. Tessler, David H. Greenberg, Edith Yang, Sophia Sutcliffe, Michael D. Webb, William M. Rohe, Atticus Jaramillo, Amy T. Khare, Emily K. Miller, Mark L. Joseph

Households receiving federal rental subsidies struggle to become self-sufficient. Jobs Plus provides grants to public housing agencies to offer tenants employment-related services, rent-based work incentives, and community support for work. This report examines a second round of Jobs Plus implementation, including evolving program operations, challenges, resident participation, and technical assistance.


Studying Enhancements to Colleges’ iPASS Practices

July, 2019
Alexander Mayer, Hoori Santikian Kalamkarian, Benjamin Cohen, Lauren Pellegrino, Melissa Boynton, Edith Yang

Frequent advising seems to help struggling students, but advisers’ time is limited; could technology make a difference? This study examines the effects of three institutions’ efforts to expand the use of advising technologies and to use administrative and communication strategies to increase student contact with advisers.

Across the United States, children’s life prospects are substantially shaped by their circumstances between birth and age 3. The earliest years of life, then, may present this country’s best opportunity to disrupt cycles of poverty. In the American South, children of low-income families acutely experience the disadvantages of poverty, and they disproportionately remain...