Washington

Report
November, 2019

The Behavioral Interventions for Child Support Services demonstration used insights from behavioral science to develop interventions that could improve child support services. This report summarizes findings from 22 interventions that tested a range of design principles from behavioral science — for example, simplification, personalization, and reminders.

Report

Ongoing Implementation Experiences

November, 2019
Nandita Verma, Betsy L. Tessler, David H. Greenberg, Edith Yang, Sophia Sutcliffe, Michael D. Webb, William M. Rohe, Atticus Jaramillo, Amy T. Khare, Emily K. Miller, Mark L. Joseph

Households receiving federal rental subsidies struggle to become self-sufficient. Jobs Plus provides grants to public housing agencies to offer tenants employment-related services, rent-based work incentives, and community support for work. This report examines a second round of Jobs Plus implementation, including evolving program operations, challenges, resident participation, and technical assistance.

Brief

Testing Early Parent Engagement in Washington’s Child Support Program

July, 2019
Asaph Glosser, Angela Gaffney

The state of Washington tested an intervention meant to foster a better relationship with parents early in the child support process. The intervention included specialized caseworkers, phone calls, and redesigned documents. There was limited evidence that the intervention increased parent engagement, and it did not improve payment outcomes.

Brief

Lessons from the BIAS Project

November, 2017

In child support programs, parents must often make complicated decisions with little information in a highly emotional context. The BIAS project, which applied behavioral insights to human services programs, worked with three states to design eight tests focusing on child support order modifications and collection of payments.

Report

Highlights from the Jobs Plus Pilot Program Evaluation

September, 2017
Betsy L. Tessler, Nandita Verma, Jonathan Bigelow, M. Victoria Quiroz-Becerra, Kristin P. Frescoln, William M. Rohe, Michael D. Webb, Amy T. Khare, Mark L. Joseph, Emily K. Miller

Jobs Plus promotes employment among public housing residents through employment services, rent rule changes that provide incentives to work, and community support for work. Within the first 18 months, all nine public housing agencies in this evaluation had begun structuring their programs, building partnerships, and implementing the model’s core components.

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