In this commentary originally published in Route Fifty, experts from MDRC’s Center for Applied Behavioral Science and BIT North America describe how government agencies can use behavioral science to adapt policies, programs, and services during the continuing pandemic crisis.
When Washington state’s Division of Child Support closed its offices in March 2020 in response to COVID-19, its employment program—Families Forward Washington—kept running with minimal interruption, because the original design was based on working remotely. Its model may offer useful pointers for other service agencies for adapting to the pandemic.
When COVID-19 upended normal operations at STRIVE, a workforce development nonprofit founded in New York, the Center for Applied Behavioral Science at MDRC documented the agency’s real-time innovations that allowed it to continue serving clients during the crisis. Greg Wise, STRIVE’s National Vice President, shared a first-hand account of the transition.
Career and Technical Education Connects the Dots
The economic recession triggered by the global pandemic has magnified the need for high-quality programs that can help students acquire the skills, training, and postsecondary credentials they need to thrive in the workplace. Here are some programs that studies show improved academic outcomes and increased earnings.
18-Month Impacts of the Grameen America Program
Grameen America is a microfinance institution that provides business loans to women in poverty in the United States. Results from a randomized controlled trial show the program increased business ownership and earnings, credit worthiness, and savings, and reduced material hardship among participants, but it did not increase overall net income.
Many schools are using technology-based tools to generate career recommendations and supplement the capabilities of their guidance departments. MDRC has partnered with two technology companies to test whether their career-advising software programs are viable tools for equitably supporting students as they identify and pursue future careers.
A Better Life is an economic mobility program operating in four housing authorities in Massachusetts. This brief discusses how the program has shifted to meet residents’ dramatically different needs during the COVID-19 pandemic.
Practical Advice from Richard Guare and Colin Guare
This Issue Focus offers guidance to social service programs seeking to help participants progress toward their goals during the COVID-19 pandemic. Techniques are described for alleviating social isolation, communicating remotely, setting and achieving goals, getting medication, assessing workplace safety, applying for public benefits, working from home, and managing grief.
Promising Results from a Bridge-to-College Model
Bridge-to-college programs aim to help people complete high school and enroll in postsecondary education. This evaluation of one such program at Northeast Wisconsin Technical College in Green Bay, WI finds that it helped more students earn their GEDs and enroll in college courses.
The COVID-19 pandemic has heightened the nation’s awareness of the critical role that low-wage workers — cashiers, nursing assistants, delivery people — play in our lives. MDRC’s Cynthia Miller summarizes research about how expanding the Earned Income Tax Credit can effectively supplement their earnings and lead to other positive benefits for them and their families.