In this commentary originally published in Route Fifty, experts from MDRC’s Center for Applied Behavioral Science and BIT North America describe how government agencies can use behavioral science to adapt policies, programs, and services during the continuing pandemic crisis.
When Washington state’s Division of Child Support closed its offices in March 2020 in response to COVID-19, its employment program—Families Forward Washington—kept running with minimal interruption, because the original design was based on working remotely. Its model may offer useful pointers for other service agencies for adapting to the pandemic.
Final Lessons from the EASE Project
This report presents findings from Encouraging Additional Summer Enrollment, which used behavioral insights in two informational campaigns, with and without tuition assistance, to encourage community college students to take summer classes. Both interventions increased enrollment and had a modest impact on credits earned and positive return on investment for colleges.
18-Month Impacts of the Grameen America Program
Grameen America is a microfinance institution that provides business loans to women in poverty in the United States. Results from a randomized controlled trial show the program increased business ownership and earnings, credit worthiness, and savings, and reduced material hardship among participants, but it did not increase overall net income.
A Better Life is an economic mobility program operating in four housing authorities in Massachusetts. This brief discusses how the program has shifted to meet residents’ dramatically different needs during the COVID-19 pandemic.
Practical Advice from Richard Guare and Colin Guare
This Issue Focus offers guidance to social service programs seeking to help participants progress toward their goals during the COVID-19 pandemic. Techniques are described for alleviating social isolation, communicating remotely, setting and achieving goals, getting medication, assessing workplace safety, applying for public benefits, working from home, and managing grief.
Introducing the MyGoals Demonstration
The MyGoals for Employment Success demonstration uses executive skills coaching to help participants with emotional control, stress tolerance, time management, organization, flexibility, and persistence, which are vital to success in the workplace. Research showing that poverty causes stress and impedes these skills informs the approach of this pilot program.
Students navigating the COVID-19 pandemic are facing new practical and financial concerns about continuing their studies. Colleges can encourage continued enrollment and boost student success by sending well-designed messages that address those concerns, simplify information, and offer support. This Issue Focus highlights proven strategies for communicating effectively.
The COVID-19 pandemic has heightened the nation’s awareness of the critical role that low-wage workers — cashiers, nursing assistants, delivery people — play in our lives. MDRC’s Cynthia Miller summarizes research about how expanding the Earned Income Tax Credit can effectively supplement their earnings and lead to other positive benefits for them and their families.
Encouraging Additional Summer Enrollment
The EASE project demonstrates that it is possible to increase enrollment in summer courses and help students earn more credits using an informational campaign that incorporates behavioral science principles and tuition-assistance grants. Use this handbook to customize and implement your own summer enrollment informational campaign.