When Washington state’s Division of Child Support closed its offices in March 2020 in response to COVID-19, its employment program—Families Forward Washington—kept running with minimal interruption, because the original design was based on working remotely. Its model may offer useful pointers for other service agencies for adapting to the pandemic.
Implementation and Final Impacts of the Work Advancement and Support Center (WASC) Demonstration
WASC sought to increase the incomes of low-wage workers by stabilizing employment, improving skills, increasing earnings, and easing access to work supports. The program increased workers’ receipt of work supports. In the two sites that eased access to funds for training, WASC increased the receipt of certificates and licenses and increased earnings in the third year.