When Washington state’s Division of Child Support closed its offices in March 2020 in response to COVID-19, its employment program—Families Forward Washington—kept running with minimal interruption, because the original design was based on working remotely. Its model may offer useful pointers for other service agencies for adapting to the pandemic.
Engaging Low-Wage Workers in Career Advancement
The Work Advancement and Support Center (WASC) demonstration offers a new approach to helping low-wage and dislocated workers advance by increasing their wages or work hours, upgrading their skills, or finding better jobs. This report presents preliminary information on the effectiveness of strategies that were used to attract people to the WASC program and engage them in services.