New approaches to child support enforcement aim to be less punitive and to serve the whole family, not just child support recipients. Lessons from Washington State’s Alternative Solutions Program show how this shift in perspective has made a difference during the pandemic.
When COVID-19 upended normal operations at STRIVE, a workforce development nonprofit founded in New York, the Center for Applied Behavioral Science at MDRC documented the agency’s real-time innovations that allowed it to continue serving clients during the crisis. Greg Wise, STRIVE’s National Vice President, shared a first-hand account of the transition.
Adapting the Evidence for 2020 and Beyond
MDRC has studied a number of strategies for helping students stay in college and succeed there. Lessons from some of these models may be readily adapted to support students and close equity gaps now and after the COVID-19 pandemic. This Issue Focus offers three lessons taken from MDRC’s evaluations.
Expanded eligibility guidelines and flexible funding options can support wider access to child care during the COVID-19 emergency, but only if parents and child care workers know how to navigate them. Agencies can use behavioral science research insights to make communications clear and concise and simplify the application process.
Students navigating the COVID-19 pandemic are facing new practical and financial concerns about continuing their studies. Colleges can encourage continued enrollment and boost student success by sending well-designed messages that address those concerns, simplify information, and offer support. This Issue Focus highlights proven strategies for communicating effectively.
The Behavioral Interventions for Child Support Services (BICS) Project
This intervention tested with the Vermont Office of Child Support changed outreach materials and the structure of conferences with parents in order to increase parent participation in the child support process and increase the percentage of cases where both parents reached agreement outside of court. It did improve both outcomes.
Testing Approaches to Increase Child Support Payments in Colorado
Much child support is collected through income withholding, but it takes time to establish automatic deductions from parents’ paychecks. In the interim, parents must make payments manually, and often do not. This brief describes an intervention in Colorado that increased payment amounts during these first months after order establishment.
Testing Early Parent Engagement in Washington’s Child Support Program
The state of Washington tested an intervention meant to foster a better relationship with parents early in the child support process. The intervention included specialized caseworkers, phone calls, and redesigned documents. There was limited evidence that the intervention increased parent engagement, and it did not improve payment outcomes.
Engaging California Parents During Child Support Order Establishment
Child support agencies in Sacramento and San Joaquin Counties and the Behavioral Interventions for Child Support Services team tested whether a behavioral intervention could increase the percentage of parents who responded to early paperwork and got involved in the child support process.
Increasing Child Support Order Modification Review Completion in Ohio
In Ohio, the process to modify a child support order has two stages that typically take more than 100 days to complete. In two counties, the Behavioral Interventions for Child Support Services team worked with local agencies to test four interventions designed to simplify the process.