The Behavioral Interventions for Child Support Services demonstration used insights from behavioral science to develop interventions that could improve child support services. This report summarizes findings from 22 interventions that tested a range of design principles from behavioral science — for example, simplification, personalization, and reminders.
This compendium of written materials comes from the Behavioral Interventions to Advance Self-Sufficiency (BIAS) project. The collection illustrates how specific concepts from behavioral science were used in different settings and formats by practitioners and program designers in child care, child support, and work-support programs.
The Kansas Child Support Savings Initiative encourages parents to make deposits into tax-advantaged college savings plans in return for matching reductions in their child support debts. This report describes two randomized controlled trials conducted by Kansas and MDRC to test different methods of outreach and engagement.
Final Report of the Behavioral Interventions to Advance Self-Sufficiency (BIAS) Project
The BIAS project tested behavioral interventions in child support, child care, and work support programs with nearly 100,000 low-income clients in eight human services agencies. Each site saw at least one significant, low-cost impact. The findings suggest that small environmental changes can enhance client-agency interactions and expanded behavioral strategies might help strengthen programs and policies.
Using Behavioral Insights to Increase Incarcerated Parents’ Requests for Child Support Modifications
A behavioral intervention provided incarcerated noncustodial parents in Washington with materials about their eligibility for a child support order modification and how to request one. It increased the number of parents requesting a modification by 32 percentage points and the number of parents receiving a modification by 16 percentage points.
Using Behavioral Science to Improve Indiana’s Child Care Subsidy Program
Three behavioral interventions targeting low-income parents receiving child care subsidies were tested in Indiana. One combining mailed materials and a phone call increased the percentage of parents who chose a highly rated child care provider, and two others increased the percentage of parents who attended their first scheduled subsidy redetermination appointment.
Applying Behavioral Insights to Increase Collections
Findings from tests in Cuyahoga County, Ohio, demonstrate that low-cost, low-effort behavioral interventions can improve child support payment outcomes. These tests are part of the Behavioral Interventions to Advance Self-Sufficiency project, sponsored by the federal Administration for Children and Families.
Using Behavioral Economics to Increase On-Time Child Care Subsidy Renewals
This study assessed three different behavioral strategies for providers and clients aimed at increasing the timely renewal of child care subsidies, in order to ensure consistent client services. The findings suggest that strategies designed for staff who work directly with clients may be a fruitful area for future work.
Using Behavioral Insights to Encourage People to Participate
Several low-cost behavioral messaging interventions boosted participant attendance at an optional informational meeting for Paycheck Plus, an earnings supplement program in New York City. This test is part of the Behavioral Interventions to Advance Self-Sufficiency project, sponsored by the federal Administration for Children and Families.
Using Behavioral Economics to Increase Child Support Payments
A low-cost behavioral intervention produced a modest increase in the number of parents in Franklin County, Ohio, who made at least one child support payment over four months. This test is part of the Behavioral Interventions to Advance Self-Sufficiency project, sponsored by the federal Administration for Children and Families.