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Publications

Report

Nudging Change in Human Services

Final Report of the Behavioral Interventions to Advance Self-Sufficiency (BIAS) Project

May, 2017

The BIAS project tested behavioral interventions in child support, child care, and work support programs with nearly 100,000 low-income clients in eight human services agencies. Each site saw at least one significant, low-cost impact. The findings suggest that small environmental changes can enhance client-agency interactions and expanded behavioral strategies might help strengthen programs and policies.

Report

Engaging Providers and Clients

Using Behavioral Economics to Increase On-Time Child Care Subsidy Renewals

November, 2015

This study assessed three different behavioral strategies for providers and clients aimed at increasing the timely renewal of child care subsidies, in order to ensure consistent client services. The findings suggest that strategies designed for staff who work directly with clients may be a fruitful area for future work.