When Washington state’s Division of Child Support closed its offices in March 2020 in response to COVID-19, its employment program—Families Forward Washington—kept running with minimal interruption, because the original design was based on working remotely. Its model may offer useful pointers for other service agencies for adapting to the pandemic.
In this commentary, originally published in Community College Daily, President Marcia Ballinger of Lorain County Community College describes how Lorain’s comprehensive student success program, SAIL, has persevered during the pandemic — and offered lessons for school’s overall response to COVID-19.
In this commentary, which originally appeared in Spotlight on Poverty and Opportunity, MDRC’s Alex Mayer and Alyssa Ratledge describe evidence-backed strategies that colleges can employ this fall to help students stay engaged.
How Place-Based Employment Programs like Jobs Plus Can Help During the COVID-19 Pandemic
Employment programs situated within public housing developments are facing multiple challenges due to the COVID-19 pandemic. With routine operations disrupted by shelter-in-place orders, programs like Jobs Plus can find creative ways to keep their doors open and their clients engaged.
A Better Life is an economic mobility program operating in four housing authorities in Massachusetts. This brief discusses how the program has shifted to meet residents’ dramatically different needs during the COVID-19 pandemic.
Adapting the Evidence for 2020 and Beyond
MDRC has studied a number of strategies for helping students stay in college and succeed there. Lessons from some of these models may be readily adapted to support students and close equity gaps now and after the COVID-19 pandemic. This Issue Focus offers three lessons taken from MDRC’s evaluations.
Practical Advice from Richard Guare and Colin Guare
This Issue Focus offers guidance to social service programs seeking to help participants progress toward their goals during the COVID-19 pandemic. Techniques are described for alleviating social isolation, communicating remotely, setting and achieving goals, getting medication, assessing workplace safety, applying for public benefits, working from home, and managing grief.
The COVID-19 pandemic has heightened the nation’s awareness of the critical role that low-wage workers — cashiers, nursing assistants, delivery people — play in our lives. MDRC’s Cynthia Miller summarizes research about how expanding the Earned Income Tax Credit can effectively supplement their earnings and lead to other positive benefits for them and their families.
Students navigating the COVID-19 pandemic are facing new practical and financial concerns about continuing their studies. Colleges can encourage continued enrollment and boost student success by sending well-designed messages that address those concerns, simplify information, and offer support. This Issue Focus highlights proven strategies for communicating effectively.
Providing Remote Support Services to College Students
SUCCESS, a comprehensive coaching program designed to improve college graduation rates among low-income students, has quickly transitioned during the pandemic. It is offering virtual advising appointments, adapting meeting topics to include tips for distance learning, and connecting students with local resources including food, health care, and emergency financial aid.