Many programs and agencies collect data about their clients and service use but they may not have the time and resources to use those data to inform their decision making. This post shares some simple approaches for how to use data to improve programs.
A Look at Shifts in Employment Services at Jewish Family Services
The pandemic required service providers to make abrupt, often improvised adjustments to keep working with clients, and some of those changes may become permanent. One Ohio-based social service agency is figuring out which changes it will retain as more normal operations resume.
New approaches to child support enforcement aim to be less punitive and to serve the whole family, not just child support recipients. Lessons from Washington State’s Alternative Solutions Program show how this shift in perspective has made a difference during the pandemic.
This post describes the creative adaptations to the COVID-19 pandemic of two employment providers that use the Individual Placement and Support model to help people find and keep jobs despite multiple, serious barriers to employment.
In this commentary originally published in Route Fifty, experts from MDRC’s Center for Applied Behavioral Science and BIT North America describe how government agencies can use behavioral science to adapt policies, programs, and services during the continuing pandemic crisis.
When Washington state’s Division of Child Support closed its offices in March 2020 in response to COVID-19, its employment program—Families Forward Washington—kept running with minimal interruption, because the original design was based on working remotely. Its model may offer useful pointers for other service agencies for adapting to the pandemic.
How Place-Based Employment Programs like Jobs Plus Can Help During the COVID-19 Pandemic
Employment programs situated within public housing developments are facing multiple challenges due to the COVID-19 pandemic. With routine operations disrupted by shelter-in-place orders, programs like Jobs Plus can find creative ways to keep their doors open and their clients engaged.
The COVID-19 pandemic has heightened the nation’s awareness of the critical role that low-wage workers — cashiers, nursing assistants, delivery people — play in our lives. MDRC’s Cynthia Miller summarizes research about how expanding the Earned Income Tax Credit can effectively supplement their earnings and lead to other positive benefits for them and their families.
An Interview with Gregg Keesling
RecycleForce is a social enterprise in Indianapolis that provides subsidized jobs to citizens returning from prison. MDRC interviewed its president, Gregg Keesling, about how his program works and what effect COVID-19 has had on his company and employees.
An Interview with Jenny Taylor
Jenny Taylor, vice president of career services for Goodwill of North Georgia, describes her successful subsidized jobs program targeting noncustodial parents (mostly fathers), how it has responded to the COVID-19 pandemic, and how it could be expanded to serve more people.